Job Hierarchy in Zappo's Is Now Holacracy

(12/30/2013) The world largest online shoes shop -- Zappo's -- has gone through some organizational structure changes. Their new structure is called "Holacracy, a radical “self-governing” operating system where there are no job titles and no managers." As the business continues to grow, the Holacracy introduced into Zappo's is to "scale Zappos without letting bureaucracy set in." This reorganization gets much attention because Zappo's the largest company to implement Holacracy so far. Next time when you are upset by Zappo's customer service representative, you cannot ask "let me talk to your manager!"