Showing posts with label Voice of Customer. Show all posts
Showing posts with label Voice of Customer. Show all posts

Monday, July 14, 2014

Wednesday, October 16, 2013

Yahoo Mail Redesign

(10/16/2013) If you are a yahoo mail user, you are probably very 'surprised' by their new mail page redesign. It was not the best mailbox, but the redesign is getting even worse. It's tab function in mail is gone and there is no way to get it back now (unless yahoo engineers are listening to customer's complaints). From all services that yahoo provides now, mail is still a traffic magnet for yahoo. The previous Flickr redesign was unpopular already. Will Marissa Mayer (Yahoo's current CEO) lose her job soon? I think she does not have much time left as the most recent's financial report shows Yahoo's earning is waning.




Tuesday, December 18, 2012

Hasbro Listens to the Voice of Customer

(12/18/2012) Toy company Hasbro will launch it successful product - Easy-Bake-Oven - to be boy friendly responding to a 13-yo girl's request. Currently,  Easy-Bake-Oven is only available in purple and pink. "McKenna Pope, 13, of Garfield, N.J., got more than 40,000 signatures on her online petition at Change.org and the support of celebrity chefs including Bobby Flay, who backed her call for Hasbro to make a gender-neutral oven and to include boys in the ads." Who says a kids cannot change their world?