(3/27/2013) Taking reservations is common in the service industries: restaurant, airlines, spa, doctors, dentist, lawyers, etc. We know taking reservations is one way to improve the resource utilization of the service provider because the wasted time of the doctor or lawyer is losing potential revenue. If the patient or client doesn't show, some doctors or lawyers may still charge you fees for no show. But most restaurants don't charge for no show customers. The owner of one Vietnamese restaurant is so pissed by no show customers, (s)he posts their names and grumpy complaints on the twitter account. Will that get them even? See the video below
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