How Will You Deal with Bad Customers? Learn from Sprint.

(1/22/2013) Are customers always right? Not necessary. Some customers are such headaches to business that business would rather "drop" their customers. You sometimes see dropping customers like taht in the Business-to-Business (B2B) relationship. But it is less common in the Business-to-Customer (B2C) case. Sprint dropped the 'worst' wireless service subscribers (in Taiwan, we call them 奧客) because these customers wasted too much of their resources and are not profitable at all. I wonder if there was any lawsuit against Sprint from those dropped customers.